30 minutes
Online and on demand, 24/7. It fits around any shift and any roster, including your new Christmas casuals.
Christmas special · Whitsundays · Mackay · Townsville
Give your guests
the best Christmas ever.
This Christmas, your guests will remember one thing: how your team made them feel. Customer Service HERO is 30-minute online customer service certification, built in the Whitsundays and backed by local tourism leaders.
$47 + GST per person. Whitsunday Chamber of Commerce & Industry and Tourism Whitsundays members pay just $29 per person with code CHRISTMAS
- 30 minutes, online
- Certificate on completion
- Any shift, any roster
01
Why it matters
Guests notice everything
Certified
Every team member who completes the training earns their Customer Service HERO certificate.
5 bonus guides
Best-practice guides for accessible, Indigenous, international and eco-conscious guests, plus the HERO Mastery reference guide.
02
Case studies
What's one HERO worth?
Great service sells the next drink, keeps your regulars coming back and earns the reviews that bring in your next booking. Here's how one certified team member can pay for their training, then keep paying you back.
The bar
"Another round?"
Jess reads her tables instead of waiting to be waved down. Pint nearly empty? "Same again, or want to try the local on tap?"
- Pays for itself
- 4 extra pints
- Over a year
- ≈ $11,500
The café
Know their name
Ella remembers a regular's flat white and mentions the banana bread that's just come out of the oven.
- Pays for itself
- 8 add-ons
- One regular, per year
- ≈ $1,250
Accommodation
The small upgrade
Mia notices an anniversary at check-in, offers an ocean-view upgrade and books dinner downstairs.
- Pays for itself
- 2 upgrades
- Over a year
- ≈ $4,000
The tour
One review, one booking
Josh treats every passenger like the only one on board. That night, a family of four leaves a five-star review naming him.
- One extra family booking
- $600
- That trains
- 12 team members
Illustrative examples based on assumed prices ($12 pint, $6 add-on, $40 upgrade, $150 tour), not results from a specific business. Revenue, not profit. Your numbers will vary.
Your team
How quickly does it pay back?
Move the slider to your team size.
Training cost$470 + GST
Covered by40 extra pints
or79 café add-ons
Across your whole team, often within the first week of better service.
03
Industry leaders
Backed by people who know service
"The creation of the Customer Service HERO Program is set to be a game changer for the service industry. This program will serve as a critical resource for small businesses as well as provide benchmark standards to the broader industry."
"This program is designed to lift everyone's standards and ensure that customer service stays top of mind. The fact the program is designed and run locally makes it even better."
The standard
Guests don't see departments. They see one team, one stay and one experience.
04
Christmas special
Your Christmas offer
Christmas special
$29 + GST per person
Members of Tourism Whitsundays and the Whitsunday Chamber of Commerce & Industry pay $29 with code CHRISTMAS. Click below and the code is already applied. Valid until 31 December 2026.
Check out at $29
Need a different team size? Email Tolita or call 0488 117 728 and we'll set it up for you.
Created by
Tolita Dukes
Tolita is the Director of Whitsunday-based marketing agency 8 Seconds and creator of the Customer Service HERO program. She believes excellent customer service is one of the simplest and most powerful marketing tools available to any business.
Make every team member a Customer Service HERO
$47 + GST per person, or $29 with code CHRISTMAS until 31 December 2026.
Get started